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Essilor Kappa tracer N11 error

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I am in electronic service bussines 18 years. My friend have a problem with N11 error on his Essilor Kappa.

Tracer is completely working mechanicaly. Not stucked. But when we turn mashine on there is a N11 error. I move tracer few millimetres in left and restart mashine there is no error. But when we try to make lense arm doesnt work. I opened it and find nothing wrong mechanicaly. I left arm in end position, start mashine and arm cames in initial position. But still not working. Try to replace switch but doesnt help.

If anyone have any experiance with simillar problem please help.

Thank You in front

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