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Customer Service Representative – wholesale lab, DFW

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At My Friends Lab, we create an exceptional experience for our eyecare clients and their patients with the best vision possible.


That’s right! We are a wholesale optical company that provides high quality lenses from the best companies, Shamir, Essilor, Hoya, and our favorite Shaw lenses. These optical lenses make our world better!


Add in our super brilliant customer service representatives and we have a win!


Come be part of the newest hit in labs as our customer service representative




Understand optical lens product lines and be able to answer questions with ease

Answer incoming calls with a positive and confident voice

Initiate outbound calls to current and potential customers with professionalism

Take ownership of wide range of responsibilities, situations and guidelines

Navigate database and perform appropriate searches to answer questions

Input orders and complete other data entry with accuracy

Create and develop relationships with customers and sales reps



Fluency with databases and office word processing and spreadsheets

Strong desire to help customers as well as co-workers

Clear, dynamic communication skills - both verbal and written

Great organizational skills, ability to prioritize and solve problems

Strong time management skills


Join us with previous wholesale lab experience, amazing customer service, and optician/ or eyewear dispensing



Paid Time Off

Paid Holidays

Medical, Short Term Disability, Long Term Disability and Life Insurance available.


we realize you are one in a million!


we only offer you the best opportunities, confidentially. to apply for our career – send your resume to charisse@imatters.net your success matters.


fax 866.461.4097, chat: 866.412.4115 and see this and other careers at www.imatters.net

imatters assists employers in staffing key talent, while helping individuals with career transition and growth opportunities.


imatters staff has extensive experience in the eyecare industry, with a proven track record of recruiting and placing highly talented professionals with cutting-edge practices and corporations. Learn more about us at www.imatters.net


join imatters on social media! facebook.com/imatters.eyes and https://www.linkedin.com/company/imatters. Its imatters- leading the way with successful staffing in the eyecare industry

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