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ceaeyes

Optos is holding us hostage!!

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I purchased, (capital equipment not the click fee) an optomap, it came
with a 2 year service agreement. I am at the end of my service
agreement and was faxed a "renewal" from optos. It is $5000 per year to
keep service on this machine. After paying $80k two years ago!!

Unfortunately, most insurances, VSP especially will not allow you to
charge the patient an additional fee for optomap nor can you bill in the
majority of the cases. (although in some you can) I made the decision
to sell the machine to a doctor who would see more medical cases than I
do only to find out that if I sell my machine, even though I own it
outright, they would effectively "lockout" the new owner until they pay
what they call a "re certification fee" of $24k!! Which obviously no one
would want to do after paying for the machine. I spoke with several
used equipment dealers and Optos directly and this is factual. Is
anyone else experienced this?

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Yes, Optos is very well known for holding their customers hostage. The recertification for 24K is nothing more than a $500 computer and an hour of tech time. My advice, never do business with them and tell all your collegues about it. These business practices should be illegal.

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I so agree, my wife is an attorney and she has been reviewing several customers "contracts" and she will find something to catch them on. Its just shy of extortion.

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